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CareersRULES FOR THE USE OF SERVICES PROVIDED By Lemon Gym
Last update: January, 2023
1. Concepts
1.1. In these Rules, capitalized terms shall have the following meanings, unless the context otherwise requires:
| The client |
|
| Membership | it is the acquired right of a person to visit the Sports Club and use the Services for a specified period of time, depending on the type of Membership purchased. |
| A minor | Sports Club Client from the age of 14 inclusive, who can exercise alone in the sports club with the written consent of parents or guardians. |
| Services | these are the services provided by the Sports Club, which include or may include:
|
| Fingerprint pattern | this is the non-reproducible fingerprint model of the Customer who uses non-reproducible fingerprint model scanners installed in Sports Clubs. The non-reproducible fingerprint model is presented upon arrival at the Sports Club and is scanned when the Customer places his finger on the non-reproducible fingerprint model reader. By adding a finger to the non-reproducible fingerprint reader, the Customer is identified and acquires the right to use the relevant Health Club Services. |
| Appendix | the Annex to these Rules, which is an integral part of the Rules. |
| Reservation | advance reservation of a place to participate in group classes. |
| Sports club | is a gym under the Lemon Gym brand and subject to the Rules. |
| Contract | means the Agreement concluded between the Client and the Sports Club, consisting of the Special Conditions and the General Conditions, with all its appendices, amendments and additions. |
| Rules | the Rules for using the services provided by the Sports Club, which determine the procedure for the provision of the Sports Club’s Services, mandatory security, hygiene and other requirements for Customers, the rights, duties and obligations of the Sports Club and its Customers. The Rules are a contract between the Client and the Sports Club. |
| One time visit | it is the acquired right of a person to visit the Sports Club once and use the Services of the Sports Club, depending on the conditions stipulated by the Sports Club, which you can find:www.lemongym.lt. |
| Call center specialist | is a person working remotely as an employee of the gym who can be contacted for all questions related to Lemon Gym services. The contacts of the call center are publicly published on the website www.lemongym.lt and are placed in clearly visible places in Lemon gym sports clubs. |
2. General provisions
2.1. The Rules for using the Sports Club’s services are mandatory for all Customers and other persons who use the Sports Club’s services. It is allowed to start using the Sports Club services only after the Customer has carefully familiarized himself with the Rules and confirmed it with his signature.
2.2. The rules are available on the Sports Club website and at the self-service terminal in the Sports Club.
2.3. In the event of a change in market conditions or legal acts regulating the market, as well as in the presence of other grounds or circumstances, the Sports Club administration has the right to update the Rules by notifying the Clients no later than 30 (thirty) days before the update of the Rules, in the following ways: by placing a link on the Sports Club website to the new Rules, after posting the relevant announcements at the Sports Club reception or notice board and/or sending a message to the Customer’s self-service, e-mail mail or sms message. It is considered that the client of the Sports Club agrees with the changes to the Rules, if the Client of the Sports Club does not notify the Sports Club that he does not agree with the changes to the Rules before the day the changes to the Rules come into effect. If the Customer does not agree with the essential changes to the Rules,hello@lemongym.lt. The client of the sports club, who does not agree with the essential changes to the Rules, has the right to terminate the Agreement in accordance with the procedure established therein.
2.4. The right to use the Health Club Services
2.4.1. The right to use the Services of the Sports Club is available to persons who have purchased a Membership or a One-time visit in accordance with the procedure established by the Sports Club and who have familiarized themselves with the Rules and signed them. For Minor Clients, their parents (guardians) sign, from the age of 14 inclusive, the Minor himself signs together with the parents (guardians).
2.5. The rights of minors to use the Services of the Health Club
2.5.1. Clients aged 14-17 can play sports in the gym only after submitting a written request from one of their parents or guardians (the request must be filled in at the Sports Club or by sending information remotely to hello@lemongym.lt together with parents or guardians) (Appendix 3 ) . When signing the contract, the payer can only be an adult. In this case, the parents/guardians assume all risks related to the health of the Client aged 14-17 or any damage to their health and life, except in cases where this damage was caused by the fault of the Sports Club.
2.6. Membership and additional Services prices, their purchase procedure
2.6.2. Customers can pay for Services and goods in the Sports Club:
(a) by bank card, electronic account;
(b) Health club gift vouchers, after paying the difference between the price of the Services and the value of the gift voucherin self-service. The terms of use of gift vouchers are specified in each gift voucher.
2.6.3. The employee of the sports club has the right to ask the Customer to show his/her ID document with a photo, confirming the identity of the person, in order to purchase a Membership or a One-time visit for the Customer. Failure to show the document may result in the membership or single visit not being sold.
2.6.4. Customers wishing to take advantage of the discount offered to students, seniors or persons with disabilities to purchase a Membership must provide supporting documents.
2.6.5. Memberships are also issued to Customers on the basis of a separate written agreement. A separate written contract for the provision of Sports Club Services is concluded with a legal entity (for the provision of Sports Club Services to employees, representatives, etc. of such a legal entity).
2.7. Procedure for using membership
2.7.1. The Customer must start using the Sports Club Services no later than within 7 (seven) calendar days after paying for the Membership, unless the relevant Agreement sets a different deadline for activation of the Membership. If the customer does not start using the Sports Club Services during this period or the deadline specified in the relevant Agreement, the Membership is automatically activated and its validity period corresponding to the type of Membership begins to count.
2.7.2. The services included in the purchased Membership are divided according to its respective type. Membership types and their description:
(a) PREMIUM – the membership price includes: unlimited access to all Lemon Gym sports clubs; group training; free membership suspension for 4 weeks;
(b) COMFORT – the membership price includes: unlimited visits to all Lemon Gym sports clubs (except the Premium club Karaliaus Mindaugos pr. 50, Kaunas) and, if you have a membership, Antakalnis g. 37, Vydūno st. 2 in Vilnius or Balta pr. 16, in Kaunas, in the specified Clubs, only these clubs can be visited;
(c) PREMIUM FLEX – the membership price includes: unlimited access to all Lemon Gym sports clubs; group training;
(d) FLEX – membership price includes: unlimited access to one selected Lemon gym.
2.7.3. Membership may be suspended, i.e. the Client may be granted leave, if this is provided for in the Membership Agreement, only for the specified period and only for the specified time intervals, if the Client notifies the Sports Club about this no later than 1 (one) working day in advance. Membership will automatically continue to expire after the suspension period. Due to the granted leave, the current month’s Service fee is reduced, if the overpayment is fully settled for the current month and is carried over to the next month. Membership can be suspended for a minimum of 7 calendar days.
2.7.4. Membership is nominal. It is forbidden to transfer it to another person without the prior permission of the Sports Club, in case of violation of this point the Membership will be blocked without prior warning.
2.7.5. The customer who wants to transfer the Membership to another person must submit a written request to the Sports Club, specifying the name and surname of the specific person to whom the Membership is transferred, and pay a one-time Membership transfer fee, which is published on the Sports Club’s website and in Appendix no. 2. The request is sent by e-mail to hello @lemongym.l t
2.7.6. A customer who wants to change the type of purchased Membership or the selected Sports club must submit a written request (free form) for the change of Membership and apply by e-mail to hello@lemongym.lt. If a cheaper Membership is changed to a more expensive one, the Customer must pay the difference in the Membership price according to the prices valid in the Sports Club on the day of the Membership change. The customer cannot change a more expensive membership to a cheaper one.
2.8. Access to the Sports Club
2.8.1. Customers who have purchased a Membership can enter the Sports Club and use the Services of the Sports Club using one of the identification methods:
(a) Fingerprint pattern after self-service submission of Fingerprint pattern image for Fingerprint pattern generation. The fingerprint model is assigned to the Customer’s card in the system; or
(b) Issued RFID card, which the Customer must have with him during each visit. In this case, the client undertakes to provide his ID document with a photo and show it to the sports club employee if the sports club employee has any doubts about his identity;
2.8.2. If the Client does not agree to be identified by any of the above-mentioned methods, or the Client cannot be identified by any of the above-mentioned methods, the Client must carry a personal identification document during each visit to the Health Club and show it to the reception staff before entering the Health Club premises, to access to which is controlled.
2.8.3. A customer who does not agree to be identified with a fingerprint or photograph, or when the customer’s fingerprint cannot be read, who forgets or for other reasons does not present a document confirming personal identity, will not be admitted to the Sports Club.
2.9. Security and storage of customer belongings
2.9.1. The sports club does not provide storage services for things, but only provides the opportunity for customers to leave the things they brought in designated places. Clients leave their personal belongings in the Sports Club locker room and lockers, which Clients must lock after leaving their belongings.
2.9.2. The Sports Club is not responsible for the items left by the Clients in the changing rooms or other premises of the Sports Club, except if this happened due to the fault of the Sports Club.
2.9.3. The Health Club is not responsible for the loss and/or damage of the Clients’ personal belongings, except if it happened due to the fault of the Health Club.
2.9.4. Items left by the Customer in the sports club are stored for no longer than 7 (seven) days after they are found, and then they are destroyed. Found documents are handed over to the police. Customers are not additionally informed about left items.
2.9.5. The customer must leave the locker unlocked when leaving the Sports Club. If the locker is left locked after the Sports Club’s working hours, the lock is cut, and the Sports Club is not responsible for any losses incurred.
3. General rules for the safe behavior of customers in the Sports Club
3.1. In the health club and its territory, the Client must:
3.1.1. To use the Services, property and inventory provided by the Sports Club responsibly and carefully, to take all possible measures so as not to harm the health and property of yourself, the Sports Club, other Customers and employees of the Sports Club when using the Services.
3.1.2. Before using the equipment and inventory of the Sports Club, familiarize yourself with the rules for the use of this equipment and inventory posted in the premises of the Sports Club or indicated on the inventory or equipment, and in case of any uncertainty, do not use this equipment and inventory, but contact the responsible employees of the Sports Club for the provision of the necessary information .
3.1.3. To use the equipment and inventory of the Sports Club only according to their direct purpose, in the manner and procedure provided by the rules for using this equipment and inventory; not to use temporarily damaged equipment and inventory.
3.1.4. Do not prevent other Customers from using the Sports Club services. Customers who have noticed inappropriate behavior of other Customers, which interferes with the use of services by other Customers or may threaten the safety or health of other Customers, must report this to the responsible employee of the Sports Club or by e-mail at hello@lemongym.lt . In case of danger, you must press the emergency button located in the sports club.
3.1.5. Immediately inform the employees of the Sports Club or by e-mail hello@lemongym.lt about the deterioration of your own or other Clients’ health or injury suffered while using the services of the Sports Club.
3.1.6. Sportswear and closed sports shoes that keep the foot stable are mandatory in the gym.
3.1.7. After performing the exercises or finishing the group training, the exercise equipment must be left in order, suitable for use by other Customers, exercise equipment accessories, other equipment, weights must be placed in their designated places.
3.2. In the sports club and its territory, Customers are prohibited from:
3.2.1. Photographing and filming in the Sports Club without the written permission of the Sports Club management.
3.2.2. To provide health or similar services to Sports Club Clients, to advise and train Clients, without obtaining the consent of the Sports Club/without purchasing a Membership for that purpose (Membership is only for personal trainers).
3.2.3. Bring or use alcohol, other psychotropic substances; bring in or consume any beverages in a glass container.
3.2.4. Perform exercises on trainers or mats without stretching out a towel.
3.3. The client is informed and agrees that he will work (exercise) independently in the gym of the Sports Club, choosing specific Sports Club trainers, tools, equipment, as well as physical exertion according to his individual needs, personal characteristics and the influence on the body, doctors’ recommendations. There will be no employees of the sports club in the gym, and the Client’s training in the gym will not be supervised.
3.4. Taking into account the specifics of the Sports Club’s work and customer service and the fact that the Customers use the Sports Club’s services independently, the Customers are informed and agree that during individual working hours of the Sports Club, its employees may not be present in the Sports Club’s premises.
3.5. Reservation of places in group classes
3.5.1. A customer who wants to participate in group classes must reserve a place in advance on the Sports Club’s website or mobile app. The number of places in the group classes of the Sports Club is limited, and if you do not reserve a place, the Sports Club does not guarantee that there will be free places and that you will be able to participate in the class.
3.5.2. Group classes are held if at least 5 (five) Clients participate in the training.
3.5.4. Reservation of group classes is possible 3 (three) days before the start of the class. A maximum of 3 (three) group sessions per day can be reserved.
3.5.5. If the Client reserved a place in a group training and did not participate in the training 2 (two) times in 2 (two) calendar weeks, the Client’s Right to Reservation of training is disabled for 14 (fourteen) days from the second day of non-participation.
3.5.6. When the group session starts, the Client must be in the Sports Club, otherwise his Reservation is invalid.
4. Customer rights and obligations, responsibility
4.1. The customer has the right to:
4.1.1. After purchasing a Membership of the selected duration or a One-time visit, use the Sports Club Services.
4.1.2. Refuse the Services and demand a refund of the part of the fees paid for the Membership, proportional to the period remaining until the expiration of the Membership, only after covering the direct losses incurred by the Sports Club as a result (except for cases when the Services are refused due to the fault of the Sports Club), which is considered:
(a) The discount granted to the Customer for the acquisition of a long-term Membership for the period from the date of acquisition of the Membership to the date of its termination. When calculating this discount, the difference between the price of one month of Membership without discount and the actual price of one month of Membership purchased by the Customer is taken. The resulting difference is multiplied by the number of months from the date of purchase of the Membership to the date of its termination; (b) A discount granted to the Customer for the purchase of a long-term Membership for the period from the purchase of the Membership to the absence of attending the Sports Club due to surgery and/or bone fractures, no later than within 15 (fifteen) days of recovery upon submission of a supporting document;
(c) debt administration and other reasonable expenses.
4.1.3. Refuse the Services in the case of critical illnesses (Appendix 3) and demand a refund of the part of the premiums paid for the Membership, proportional to the period from the absence of attending the Sports Club due to illness to the expiration of the Membership, only upon submission of supporting documents;
4.2. The customer undertakes:
4.2.1. Responsible and careful use of the Services, property and inventory provided by the Sports Club.
4.2.2. Follow these Rules when visiting the Sports Club.
4.2.3. To be sober and not intoxicated by psychoactive substances (drugs, medicines, other intoxicating or toxic substances).
4.2.4. Visit only the premises of the Sports Club for Customers.
4.2.5. To compensate the direct losses incurred by the Sports Club, if the Membership is terminated unilaterally and through no fault of the Sports Club before the expiration of the Membership validity period or the Membership is terminated by the Sports Club due to the Customer’s fault.
4.2.6. Indemnify the Sports Club for material damage (due to damaged equipment, inventory, etc.) incurred due to the Customer’s fault or the fault of the minors who came with him, according to the loss assessment report submitted by the Sports Club. The Customer must compensate the damage caused to the Sports Club no later than within 3 (three) calendar days from the date of submission of the loss assessment report to the Customer responsible for causing the damage, except for cases where a different compensation deadline has been set with the agreement of the Sports Club administration with the Customer.
4.3. Customer responsibility:
4.3.1. Clients with health disorders that may endanger the health and/or life of the Clients themselves or other Clients must inform the Sports Club about these disorders.
4.3.2. The Client is informed and agrees that the Health Club provides Clients with the opportunity to use the Services, but does not evaluate the impact of these Services on the health of a specific Client, nor does it guarantee their positive impact on the Client, i.e. the Services provided by the Health Club, taking into account the health status of a particular Client, may have a negative impact on the Client health, therefore the Client must be careful and careful when deciding to visit the Health Club and choosing specific Services provided by it.
4.3.3. If the employees of the Sports Club have reasonable doubts about the health status of the Client, the employee of the Sports Club or the Call Center specialist has the right to ask the Client to provide a doctor’s certificate about his health status. Doctors’ certificates submitted to the Sports Club by customers are not processed automatically and are not systematized or intended to form a data system.
4.3.4. Before choosing specific Sports Club Services, the Customer must take into account his health condition and the possible impact of these Services on him, that is, the Customer must make sure that his health condition allows him to visit the Sports Club and use the Services provided by it.
4.3.5. Customers, using the facilities and Services in the Sports Club, independently choose the physical activity according to each individual’s needs, personal characteristics and the effect on the body.
4.3.6. All responsibility for the Customer’s health disorders, injuries and accidents that occurred while visiting the Sports Club rests with the Customer, except for cases where this damage occurred due to the fault of the Sports Club or the employees of the Sports Club.
5. Rights and duties, responsibility of the health club
5.1. The health club has the right to:
5.1.1. To change the working hours of the Sports Club, as well as to change the working hours of individual areas of the Sports Club and to regulate the access to them for Minors. The Clients are informed about such changes in 2.3 of the Rules. according to the procedure specified in point
5.1.2. When performing preventive works, do not provide Services for up to 48 (forty-eight) hours.
5.1.3. To determine other rules and conditions of validity of individual Memberships or Single visits distributed during promotions conducted by the Sports Club (exception of these Rules), which are mandatory for Customers who have purchased such promotional Memberships. The exclusive rules and conditions of the Memberships distributed during such promotions carried out by the Sports Club are published in the terms and conditions of the relevant promotion and on the website of the Sports Club;
5.1.4. If there are reasonable doubts about the Client’s state of health, ask the Client to stop training and recommend consulting a doctor. Ask to submit a doctor’s certificate allowing you to use the Services provided by the Sports Club.
5.1.5. Not to provide relevant Services to persons with health disorders that may endanger the health and/or life and safety of the person himself or other Clients, as well as the hygienic condition of swimming pools, baths or saunas (infectious diseases, incontinence, other incontinence, etc.).
5.1.6. Demand from Customers who have violated 3.2.1, 3.2.2 of these Rules. and 3.2.3. points to terminate the use of the Services provided by the Sports Club and to leave the premises of the Sports Club, without compensating the losses suffered by the Client.
5.1.7. For customers who have violated 3.2.1, 3.2.2 of these Rules. and 3.2.3. points, as well as in cases where the Customer causes a threat to other Sports Club Customers with his behavior or visits the Sports Club while intoxicated and does not listen to the instructions of the Sports Club employees, to terminate the Customer’s Membership immediately and not allow him to enter the Sports Club. In this case, the part of the Service fee paid for the Membership is returned to the Client, proportional to the period remaining until the expiry of the Membership, after deducting the direct reasonable losses incurred by the Sports Club due to non-compliance with the Rules.
5.2. The sports club undertakes:
5.2.1. Not later than 3 (three) calendar days in advance, to inform the Clients about the changes in the working hours of the Sports Club, by posting relevant advertisements in a visible place in each Sports Club and by providing relevant information on the Sports Club’s website.
5.2.2. Not later than 3 (three) calendar days in advance, to inform the Clients about schedule changes, by hanging relevant advertisements in a visible place in each Sports Club and by providing relevant information on the Sports Club’s website.
5.2.3. Provide Services for the entire period of validity of the Membership, except in cases where the Sports Club is closed for reasons unrelated to the Customer, including, but not limited to, elimination of the effects of accidents, planned repairs, due to sanitary hygiene, in the country or municipality where a particular Sports Club is located, after declaring an emergency situation, quarantine, etc., and as a result cannot use the Services.
5.2.4. To suspend and extend the validity of the Client’s Membership for the period when the Sports Club was closed for the reasons listed in these Rules, with the exception of public holidays and preventive inspection works performed in the Sports Club, which are carried out no more than twice a year. The sports club has the right not to provide the Services for up to 48 hours while performing preventive work, after informing the client no later than three days in advance by means of an announcement in the sports club’s premises, on the sports club’s website and on the sports club’s social media account. At that time, the client is given the opportunity to visit other Lemon Gym sports clubs.
5.3. Responsibility of the sports club
5.3.1. The Sports Club provides the Clients with the opportunity to use the Services provided by it, but does not evaluate the impact of these Services on the health of a specific Client, nor does it guarantee their positive effects, i.e. the Services provided by the Sports Club, depending on the health status of a specific Client, may have a negative impact on the Client’s health, therefore the Client must to be careful and careful when deciding to visit the Sports Club and choosing specific Services provided by it.
5.3.2. The Sports Club does not compensate the Client for both material and non-material damage caused to the Client’s health and life due to the Services it provides, except for cases where this damage was caused by the fault of the Sports Club or its employees. The Client confirms that he has been properly informed and knows and understands that the Sports Club and its employees are not liable to the Client, if the Client himself (including Minors) does not comply with the general requirements of safe behavior and/or the instructions of the Sports Club staff and/or the Rules.
5.3.3. If, in the event of an accident in the Sports Club, during which the Customer’s health is impaired, the Customer refuses to call an ambulance or leaves until the arrival of the ambulance or refuses to be given assistance after the arrival of the ambulance, in such cases the Customer is fully responsible for any related the damage he suffered and the consequences related to it, if this damage (consequences) did not occur due to the fault of the Sports Club.
5.3.4. The Sports Club has no obligation to compensate the Customer for the inconveniences experienced, if the training specified in the schedule is conducted by another class instructor or the training did not take place due to objectively justified reasons and the Customers were immediately informed about this in the advertisements posted in every visible place in the Sports Club and on the Sports Club’s website.
6. Final Provisions
6.1. The sports club and the Client cooperate and cooperate in the implementation of the Agreement and the Rules, and seek the most economical way of implementing the Agreement and the Rules for both. The execution of the Agreement and the Rules, the intention to change the terms of the Agreement or the Rules and other circumstances can be discussed by the Sports Club and the Customer in writing, by telephone or at the place of provision of Services. Any change to the terms of the Agreement takes effect from the conclusion of the agreement, which can be established in one of the following ways:
(a) by signing or exchanging signed documents at the place of provision of Services;
(b) by exchanging signed documents by registered or courier mail;
(c) exchanging a qualified electronic signature (for example, mobileoju electronic signature) signed documents by electronic means;
(d) exchanging digital copies of the document by e-mail. by mail (.pdf or other appropriate form);
(e) Son the website of the port club, if such an option is available;
(f) if SPorto Club and the Client agree by phone, after the Sports Club sends the Client information about the changes by e-mail and the Client confirms it by e-mail.
6.2. A notice or other information sent by e-mail will be considered received on the day it is actually sent or on the next working day, if the day the e-mail was sent was a non-working day or if the e-mail was sent on working days after 5:00 p.m. (local time of the recipient of the message or information). Notices or other information sent by registered or courier mail shall be considered duly served when sent by registered or courier mail, respectively.
6.3. The parties will try to resolve any disputes amicably, but if the dispute cannot be resolved, the Customer can always contact the State Consumer Rights Protection Service (Vilniaus St. 25, Vilnius,www.vvtat.lt), fill out the application form in the EGS system http://ec.europa.eu/odr/or directly to a competent court.
6.4. Detailed and up-to-date versions of the Rules of the Sports Club are provided and can be consulted on the website of the Health Club.
6.5. By signing the Service Provision Agreement, the Customer confirms with his signature that the Customer has familiarized himself with these Rules and agrees to comply with them and assumes responsibility for non-compliance with the conditions and obligations set out in the Rules and the consequences caused by this non-compliance.
6.6. Parents/guardians of minors, by signing the Service Agreement, confirm the fact that:
(a) The minor’s medical condition permits him to use SPort Club Services;
(b) the Minor has read and will abide by the Rules;
(c) Minor Sdamage caused to the port club and third parties will be compensated in accordance with the procedure established by the legal acts of the Republic of Lithuania;
(d) they are responsible for the conduct of the Minor in Sin the porto club and any health disorder of the Minor, caused by the Minor’s neglect or improper care or failure to fulfill other duties as a parent (guardian), except in cases where the damage was caused by the fault of the Sports Club.
6.7. UAB “Gym LT” has the right, without separate prior consent of the Client, after informing the Client in writing, to transfer its rights and obligations arising from the Agreement to any person related or unrelated to the Service Provider, provided that during the transfer of rights and obligations, the guarantees provided to the Client by the Agreement are not reduced.